This policy describes what this website actually does with your information. It is written against how the site is currently built, not from a template.
Who is responsible
BuyPrimeWhip is responsible for personal information collected through this website. Contact details are on our contact page.
Because we sell only online and deliver by carrier, the information we need is the information needed to take a payment and get a parcel to you. We do not collect anything for a loyalty scheme, a storefront, or a profile we could sell on.
What we collect, and why
| Information | Why |
|---|---|
| Name, email, phone, billing and delivery address | To take, fulfil and deliver your order, and to contact you about it |
| Order history | To handle returns, warranty questions and re-orders |
| Account details, if you create an account | So you can see past orders and check out faster |
| Messages you send us | To answer you |
| Anonymous page-view counts | To see which pages are used, only if you accept analytics cookies |
We do not store payment card details. Card data goes directly to the payment provider and does not reach this website or our staff.
Cookies
The banner on your first visit lets you choose. Three groups:
- Essential — your cart, checkout and login. These cannot be switched off, because the shop stops working without them.
- Analytics — anonymous page and search statistics. Off until you accept.
- Marketing — measuring whether advertising works. Off until you accept.
You can change your choice at any time from the link in the footer.
Who we share it with
- Carriers — the name, address and phone number needed to deliver your order.
- The payment provider — to take payment. They handle card data directly.
- Our hosting provider — the site runs on a server we rent; data sits on it.
- WhatsApp — only if you choose to message us there. That conversation is handled by WhatsApp under its own terms, not ours.
We do not sell your personal information, and we do not share it for anyone else’s advertising.
How long we keep it
Order records are kept as long as tax and business-records law requires. Account details are kept until you ask us to close the account. Enquiries that do not become orders are kept for 12 months, then deleted.
Your rights
Under Canadian privacy law, including PIPEDA and your province’s own legislation where it applies, you can ask us what personal information we hold about you, ask for corrections, ask for it to be deleted where we are not required to keep it, and withdraw consent for analytics or marketing at any time. Ask us and we will respond within a reasonable period.
Security
The site is served over HTTPS, access to the admin is restricted, and we keep the software updated. No system is perfectly secure, and we do not claim otherwise.
Children
This site is not intended for anyone under 18. See our age policy.
Changes
If this policy changes materially we will say so on this page.