For anything about sizes, case pricing, or whether we can deliver to your address, message us on WhatsApp. Use the chat button in the corner of any page, and pick Delivery to my area if you want a delivery answer — send your postal code and the size you are after, and we will confirm before you order.
How to reach us
- WhatsApp — the chat button on any page. Fastest, and best for delivery questions.
- Customer support — support@buyprimewhip.ca. Orders, delivery, returns, anything about a product.
- Trade and wholesale — orders@buyprimewhip.ca, or request a pallet quote
- Telephone — we do not run a phone line. WhatsApp reaches the same people faster, and leaves you a written record of what was agreed.
We are an online retailer. Orders are placed on this site and delivered to you — there is no counter to visit and no collection point.
Business details
BuyPrimeWhipThis is our registered address for correspondence and for the purposes of the consumer protection legislation that applies to buying online. It is not a shop, and we cannot accept visitors or hand over goods there.
When we answer: Online only — order any time. Messages answered within one working day.
What to include
It saves a round trip if you tell us:
- Your postal code, for anything delivery-related
- The product and pack size, or your order number if you have one
- Whether you are buying for a business, and roughly what volume
Other pages that may answer it faster
- Delivery — shipping, restrictions and pallet freight
- Returns and refunds
- Help centre
- The PrimeWhip recall